Play with Control at Crazy Tower

We treat gambling as paid entertainment. A game session works best when a player decides on a spend and a time window before starting, then accepts that either a win or a loss can happen. Our role is to keep responsible-play information direct, to make self-exclusion available through support and to remind players that our services are for adults aged 18 and over.
A pause is a valid choice, especially when play begins to feel urgent or no longer fits a personal budget. Self-exclusion is available by contacting us, and the initial cooling-off period is 24 hours. That space can make it easier to reset a decision away from the pressure of an active game.

Our role in controlled play

We make self-exclusion available through our support routes and keep responsible gambling information alongside the account experience. We encourage a player to choose limits before opening a game, to use a separate entertainment budget and to stop when the planned time has ended. These are practical habits, not a promise about any result.
Our support team handles account questions through live chat and email. Live chat is available around the clock, while email answers are generally provided within four hours. A player who needs self-exclusion can use that support route rather than trying to manage an urgent decision alone during a session.

Getting help

A player who feels that gambling is causing harm can speak with a qualified local support service or a health professional. Support is especially important when the urge to play feels difficult to control, when losses are affecting essential spending or when gambling is becoming a source of secrecy or conflict.
We keep our own support route open for self-exclusion and account questions. A direct conversation with a local support organisation or health professional can give a player space to talk through the situation and decide on a safer next step.

Staying in control

Controlled play starts before the first stake. Set an amount that fits an entertainment budget, choose an end time and avoid using money reserved for everyday needs. Do not treat a previous loss as a reason to increase a stake. A result in one session does not create an obligation to continue into the next.
It can also help to notice how a session feels. When play is relaxed and within a plan, stopping is usually straightforward. When stopping feels difficult, a pause is more useful than another game. Self-exclusion and the 24-hour cooling-off period give a player a formal way to take that pause.

Warning signs and first steps

We want a player to act on these signs early. Contact us to request self-exclusion when a cooling-off period is needed. Players must be 18 or older, and a responsible decision can always include choosing not to play today.