Terms and Conditions
We set our terms around a straightforward account relationship. They explain who may use an account, how verification fits before a first withdrawal, how offers work with their own conditions and why account details must be kept accurate. Reading the terms before a first deposit makes it easier to see the practical rules that shape play, promotions and payments.
Account rules
We allow one account per player, household, IP or shared device. This keeps account records clear when a player makes a deposit, activates a bonus or requests a withdrawal. A player should keep account information current and use the account personally rather than treating it as a shared tool for several people. Where KYC is needed, it is required before the first withdrawal.
The verification process uses a government photo ID, proof of address from the last 90 days and a selfie with the ID. Most document reviews are completed within four hours. These requirements give a player a concrete checklist and help us keep payment questions connected to the right account.
Scope of our terms
Our terms cover the account rules that apply to play, payments, promotions and account conduct. A player accepts them when using the account and should return to the relevant promotion terms before joining an offer. The rules are not a substitute for a player’s own decision about spend, time or whether a game session fits their budget.
We use specific rules where the action needs them. For example, a qualifying deposit must activate a bonus before play with that deposit begins. Only one bonus may be active at a time unless the relevant action states otherwise. That approach keeps a player from treating a welcome offer and another promotion as interchangeable.
Limits of responsibility
We explain account and promotional rules so that a player can make an informed choice, but a player remains responsible for the decisions made in the account. Game outcomes are not promised, and a bonus does not remove the need to meet its conditions. A payment method has its own processing route and timing, so the selected method remains relevant when a player asks about a deposit or withdrawal.
We also rely on correct account information and a complete verification submission when KYC is required. A clear request to support can help resolve a process question, yet it does not change a stated wagering condition, payment route or account rule. Keeping these boundaries clear makes the account relationship fairer for every player.
Age and responsible use
We require players to be at least 18. Gambling is paid entertainment, and an account should be used with a chosen spend and time limit. We provide self-exclusion through support, with an initial 24-hour cooling-off period. That step is available when a player needs distance from play rather than another reason to continue.
Age and responsible use belong together. A player who feels pressured to increase a stake, chase a loss or keep playing beyond a planned session can pause and use the self-exclusion route. We want the account rules to support deliberate choices rather than push a player into a decision made in the moment.
External services and links
Some account activity involves services outside our direct game catalogue. Treat those services with the same care as any other online destination.
- Read the terms that apply to an external service before using it.
- Keep account credentials private when leaving our account environment.
- Check whether a payment or bonus question belongs with our support team before sharing account information elsewhere.
Our support team handles deposits, KYC, bonuses and withdrawals through live chat and email. Live chat operates around the clock, and email answers are generally provided within four hours. A player who uses those routes with a clear, specific question gives us the best basis for a useful response.